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Delete Account

Last updated:
In short
  • You can delete your Humanizely account in the app: Settings, then Delete account.
  • If you cannot open the app, request deletion here by email or through our contact form.
  • Deleting your account removes your account, settings, subscription and usage records.
  • Cancel an active App Store or Google Play subscription separately, in that store.

1. Delete in the app

Open Humanizely, go to Settings, choose Delete account, and confirm. This permanently deletes your account, settings and usage records. Your history is kept on your device, so it is removed when you delete the app or clear its data.

2. Request deletion on the web

If you cannot sign in or open the app, email us at [email protected] from the email address on your account, with the subject “Account deletion request”. You can also use our contact form. We may ask you to confirm your identity before we delete the account. We aim to complete requests within 30 days.

3. What is deleted

  • Your account: name, email address and sign-in details.
  • Your settings and plan records.
  • Your usage records, which are otherwise kept for 24 months after they are created (see our Privacy Policy).

We may keep limited records where the law requires it, such as payment records for tax purposes.

4. Subscriptions

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your Apple or Google account first. Web subscriptions are cancelled from your account settings on the website.

5. Advertising

Deleting your account does not change ad settings on your device. You can reset your advertising identifier or limit ad personalization in your phone’s privacy settings. See Privacy Policy, section 4A.

Contact

If you have questions about this policy, contact us at [email protected] or through our contact form.